Refund and Cancellation Policy
We offer refunds and cancellations under the following conditions:
Cancellations
- Orders can be cancelled within 4 to 6 hours of placing the order.
- If a customer wishes to cancel the order beyond this window, they must contact our customer care for assistance.
- Once an order has been processed for shipping, cancellations will not be entertained.
- Refunds for cancelled orders (within the allowed window) will be processed within 7-10 business days.
Refunds
- Refunds will be processed only in case of a damaged product or a wrong product sent.
- To be eligible for a refund, customers must provide a mandatory unboxing video as proof.
- If an unboxing video is not provided, the refund request will not be processed.
- Customers must report any issues within 24 hours of receiving the order.
- Approved refunds will be processed within 7-10 business days back to the original payment method.
For any assistance, feel free to contact us at +919880812301 or visit our website: https://theperfumeexperience.in/.